Q: What do I do with my accessories when returning a camera?Ī: Please keep all accessories with you and do not include them with the returned cameraĪ: Cameras in our replacement program have been hand-picked to be factory refurbished. Any other cause that does not relate to the material or workmanship of the camera.Customer-caused failures including sensor damage.Shipping damage due to improper packaging.Cameras with physical damage, water damage, or modifications not covered under warranty.RED has determined that the following countries are able to participate in this program (with the customer still responsible for following proper export/import procedures):Ī: The RED RAPID REPLACEMENT program is limited to warrantable failures outlined in our Terms and Conditions of Sale. Examples of damages not covered by the RED RAPID REPLACEMENT program are:.Please contact an experienced Customs broker for your country's specific requirements and restrictions, as RED will NOT be liable for duties, taxes, and/or Customs entries. If you are located outside of the United States, UK, or EU, your may participate - understanding that you will be responsible for the export/import procedures related to receiving a replacement camera. Q: Where is the RED RAPID REPLACEMENT available?Ī: This program is available in the United States, through RED HQ as well as in the UK and EU via our RED Europe branch office. RED will cover the expedited shipping both ways for warranty repair requests. Turnaround time to repair cameras typically takes up to 10 business days. If RED does not have a replacement available, or you would like to keep your original camera/serial number, simply return the malfunctioning camera to RED for repair. If you are unable or unwilling to provide a credit card, we will be unable to provide a replacement and will proceed with a repair request. If the damages on the returned camera are not warranty eligible, the repair charges will be billed to the credit card provided or to the default card on your red.com account. Customers will need to provide a valid credit card.Upon receipt of the SOR, RED will immediately ship a replacement camera via expedited service. If, through troubleshooting, the Technical Support team determines that your camera is in need of repair, we will provide a Service Order (SOR) number AND return shipping label to return your product to RED via expedited service.Simply contact RED Technical Support here or by calling your local office: To purchase an extended warranty contract click here. Cameras that are out of warranty are not eligible for this program. The following camera models are eligible for this program:ĭSMC2, RANGER, KOMODO, and V-RAPTOR cameras covered by standard warranty or RED's Extended Warranty program are eligible for Rapid Replacement. In the rare instance that your in-warranty camera fails or has an operational issue, RED is ready to send you an immediate Certified Replacement to ensure you're back on set right away.
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